The Letters Desk · Issue 247

LET'S TALK.

Questions, press, partnerships or a problem with an order — write to us and a real person replies, usually within two hours.

Why write to us

We're
listening.

No bots, no ticket-number limbo. Real people who actually use the gear — here to help you choose, fix or follow up.

Replies in under 2 hoursDuring opening times, 7 days a week
Always a real humanSpecialists, not scripts
Live chat, 24/7Instant answers any time

Emailhello@asmaz.com

Call+1 (800) 555-0147

Send a message

Pick a topic and fill in the form — required fields are marked.

Message sent

Thanks, friend — your message just landed on our desk. We'll reply to your inbox within 2 hours.

Direct Channels

Reach the right team

Every enquiry is routed to a dedicated specialist — choose the department that fits and skip the queue.

Sales & Orders

Pre-purchase advice, availability, and order tracking from our product team.

sales@asmaz.com

Technical Support

Setup, troubleshooting, warranty claims and repairs handled by experts.

support@asmaz.com

Press & Media

Media kits, interviews, partnership and brand collaboration requests.

press@asmaz.com

Business & Concierge

Corporate orders, bespoke gifting and white-glove personal shopping.

concierge@asmaz.com

Visit us

THE asmaz FLAGSHIP.

asmaz SoHo

137 Mercer Street
New York, NY 10012

Mon – Fri9:00 — 20:00

Sat – Sun10:00 — 18:00

Open nowCloses 20:00

Get directions

Before you write

QUICK ANSWERS.

During opening hours we reply to emails and form messages within 2 hours on average. Live chat is instant, 24/7. Outside hours, expect a reply first thing next morning.

You'll get a tracking link by email the moment your order ships. You can also find live status under My Orders in your account. Stuck? Drop your order number in the form above.

30 days, free returns, no questions asked — as long as it's in resellable condition. Start a return from your account and we'll email a prepaid label.

Yes — we ship to 60+ countries. Duties and taxes are calculated at checkout so there are no surprises at your door. Delivery times vary by region.

Pick "Press" or "Partnerships" above, or email press@asmaz.com directly. We love a good collaboration.

Mobile

Laptops

Gaming

LET'S TALK.